Your Support
Frequently Asked Questions
How do I become a Partner?
To become a partner you are required to register with us. Simply click on the
‘register with us’ tab on the homepage, or simply click the link below
Register Now
You’ll be guided to the registration page at which point you’ll be requested to input some details about yourself and your company, such as, your name, company name, contact details, etc. Once these details have been completed an email will be sent to you confirming your username, password and our contact details.
You then simply log in to the website by completing your details in the ‘Partner Login’ area on the homepage, you’ll be prompted to change your password to something memorable, and once that’s completed you are registered as a partner and can start referring.
How often will I receive updates on my customers?
Once you start referring leads/customers to ClearStart Partnerships you will recieve a comprehensive report on all referrals on a weekly basis. The reporting will include individual case information, as well as, a snapshot summary of leads received verses outcomes. So regardless of the depth of information you need you’ll find our reporting covers it.
If you would like to view an example of the current reporting please contact the ClearStart Partnerships team on 0845 296 0300
When do I receive commission payments?
We pay all our partners 30 days after the completion of a solution. The completion of a solution defined as:
Individual Voluntary Arrangement (IVA) – On the acceptance at Meeting of Creditors (MOC)
Debt Management Plan (DMP) – Once receipt of the first payment from the customer
Trust Deed – On completion of the legal protection of a Trust Deed
Remortgage/Secured Solution – legal completion of the remortgage or secured solution
How involved can I be?
You can be involved as much as you like when it comes to your customers. We are very flexible in terms of how we handle customers and always consult our partners prior to beginning a partnership. On occasion our partners prefer us to refer a customer back to them if a particular product is identified as best advice. If this is the case, we can easily build this into your process.
How can I be sure ClearStart Partnerships will give my customer the best advice possible?
ClearStart Partnerships and our solution providers understand that each individual will have unique circumstances, and as such we work within strict criteria.
Our criteria is based on our own ‘Best Advice’ model which takes an individuals debt levels, income and expenditure and housing situation and calculates the best solution possible for the individual. This solution can range from a formal arrangement such as an Individual Voluntary Arrangement (IVA) through to general budgeting advice in the form of our Self Help guide.
Is there a complaints procedure?
In the unlikely event that you feel that you need to make a complaint we do have a complaints procedure for our partners.
If you feel you need to make a complaint please contact the ClearStart Partnerships team on 0845 296 0300.